Scanner Feed Creating Line Brother Adf
Black vertical lines that appear on the images you scan into the computer and copies you make are typically caused by dirt or correction fluid on ADF or scanner unit.
The scanner unit is the mechanism that reads in the documents that are being copied or scanned.
1. To verify the issue only occurs when scanning or copying, print a User Settings List by pressing MENU, 6 (Machine Info.), 4 (User Settings), START. After the last page prints, press STOP/EXIT.
- If the list printed OK, go to step 2.
- If the list printed with vertical lines, refer to: 'Black vertical lines or streaks on printed pages'
2. This problem is usually resolved by cleaning the ADF glass and the ADF pressure bar located on the underside of the document cover.
3. Lift the document cover.
4. Clean the following areas on the flatbed with a lint-free cloth moistened with isopropyl alcohol:
a. The white pressure bar located to the left of the white film.
b. The thin glass strip located to the left of the flat bed glass.
5. Unfold the ADF document support and then open the ADF cover. Clean the following two areas on the ADF with a lint-free cloth moistened with isopropyl alcohol:
a. The white pressure bar located on the ADF cover.
b. The thin glass strip located underneath the white pressure bar.
6. Test the machine by making a copy. To make a copy:
a. Place the document face up in the ADF.
b. Adjust the paper guides (1) to the width of the paper.
c. Press START.
- If the lines still appear, repeat the cleaning in steps 3 - 5. In addition to cleaning the small glass strip, run your fingertip over the glass to see if you can feel anything on it. If you feel any debris stuck on the glass, clean the glass again concentrating on that area. You may need to repeat the cleaning process 3 or 4 times to eliminate all dirt or debris on the glass. After each cleaning make a copy to test.
- If the lines are gone, discontinue troubleshooting.
7. Perform the following steps to verify the firmware version:
a. Brother recommends the machine to have the latest firmware to ensure the machine is working at the optimum settings.
b. At the same time, press the * (asterisk/star) and # (pound) keys on the numeric key pad of the machine panel.
If the first line of your machine's display shows * and/or #, press STOP/EXIT and try again until several letters and numbers are shown in the top row of your machine's display.
c. Once several letters and numbers are shown in the top row of your machine's display, the first letter on the left side is the firmware version.
- If the firmware version is K or higher, this firmware version is fine. P lease contact our technical support through Live Chat or Ask a Question at the top of the page.
- If the firmware version is J or lower, the firmware will need to updated to the latest version. A firmware update tool is available that will allow you to update the Brother machine with the most recent version firmware by downloading updates over the Internet.
d. To update the firmware, refer to: 'Firmware update'
- If the copy comes out normal, discontinue troubleshooting.
- If the copy is still has black vertical lines, please contact our technical support through Live Chat or Ask a Question at the top of the page. La version française sera disponible sous peu / The French version will become available shortly
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Source: https://support.brother.ca/app/answers/detail/a_id/138264/~/black-vertical-lines-when-copying-or-scanning
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